Shipping, Refunds and Returns - Windymere Custom Crafts

Shipping

Most orders will ship to the continental United States via USPS at the best rate available. You can request specific shipping options and they can be quoted prior to ordering. If you are located outside of the continental United States, contact us for a shipping estimate.

Free local pick-up can be arranged for customers in these areas. Contact us before ordering to see if free local pick-up is a reasonable option:

NEW JERSEY

08093 Westville, NJ
08096 Woodbury, NJ
08030 Gloucester City, NJ
08031 Bellmawr, NJ
08059 Mount Ephraim, NJ
08063 National Park, NJ
08086 Thorofare, NJ
08078 Runnemede, NJ
08035 Haddon Heights, NJ
08090 Wenonah, NJ
08029 Glendora, NJ
08104 Camden, NJ
08007 Barrington, NJ
08097 Woodbury Heights, NJ
08106 Audubon, NJ
08107 Oaklyn, NJ
08033 Haddonfield, NJ
08002 Cherry Hill, NJ
08034 Cherry Hill, NJ
08021 Clementon, NJ
08080 Sewell, NJ
08012 Blackwood, NJ
08084 Stratford, NJ
08003 Cherry Hill, NJ
08043 Voorhees, NJ
08052 Maple Shade, NJ
08091 West Berlin, NJ
08081 Sicklerville, NJ
08053 Marlton, NJ
08004 Atco, NJ
08055 Medford, NJ

PENNSYLVANIA

19112 Philadelphia, PA
19148 Philadelphia, PA
19145 Philadelphia, PA
19146 Philadelphia, PA
19147 Philadelphia, PA
19143 Philadelphia, PA
19142 Philadelphia, PA
19029 Lester, PA
19032 Folcroft, PA
19079 Sharon Hill, PA
19018 Aldan, PA
19026 Drexel Hill, PA
19050 Lansdowne, PA
19064 Springfield, PA
19083 Havertown, PA
19013 Chester, PA

Refund & Returns

At Windymere Custom Crafts, every item is made with care and attention to detail. Because many products are personalized or custom-made, returns and exchanges must be pre-approved before being sent back. Our goal is always to make sure you’re happy with your purchase, and we’re more than willing to work with you if an issue comes up.

Customer Proofs

For custom items, a proof can be provided before production to confirm accuracy. Customers are responsible for carefully reviewing and approving proofs, including names, dates, spelling, colors, and design details. Once a proof is approved and production begins, changes may not be possible.

For custom collaboration pieces, a photo of the finished item can be provided prior to shipping upon request, so you can see the final result before it heads your way.

Damaged & Defective Items

If your item arrives damaged or defective, please reach out within 30 days of delivery so we can make it right. Be sure to include photos of the issue and packaging when possible. We will gladly work with you to find a fair solution, whether that means a replacement, repair, or other appropriate resolution.

Items Not Eligible for Returns

Digital downloads are non-returnable and non-exchangeable due to the nature of the product.

Need help?

If you have any questions at all, don’t hesitate to get in touch. Your satisfaction truly matters, and we’re always happy to help.